Fallsview Casino Online - Your Data and Privacy Policy

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Fallsview Casino Online

1. Who We Are

This Privacy Policy explains how the Fallsview Casino online platform collects, uses, and protects your personal information when you register, deposit, or play. The platform is operated by MGE Digital Canada Inc. under the framework administered by the Alcohol and Gaming Commission of Ontario and iGaming Ontario. We act as the controller responsible for your data, and we handle it in line with applicable Canadian privacy law.

By using our services, you agree to the practices set out in this policy. If you do not accept how we handle your information, you should not register or continue to use the platform. We encourage you to read this policy alongside our Terms and Conditions, which it forms part of.

2. Information We Collect

To open and run your account, Fallsview Casino Canada collects information you provide directly, as well as data generated through your use of the platform. We only gather what we need to operate the service, meet our regulatory duties, and keep play safe.

The categories we collect include:

Identity and contact details: your legal name, date of birth, residential address, email, and phone number.
Verification records: copies of government-issued ID, and bank or card statements used to confirm your identity and age.
Financial data: payment method details, deposit and withdrawal history, and transaction records.
Gameplay data: the games you play, wagers placed, session times, and loyalty activity.
Technical and location data: your device, IP address, and geolocation confirming you are inside Ontario.

3. How We Use Your Information

We process your information to deliver the service and to comply with the rules that govern online casino Fallsview Casino in Ontario. We do not use your data for purposes that are incompatible with those described here.

Specifically, we use your information to:

Operate your account: register you, process deposits and withdrawals, and manage loyalty rewards.
Verify identity and age: carry out the checks required before you can play or withdraw.
Confirm location: run geolocation checks before each session to ensure you are within the province.
Prevent harm: detect fraud, enforce responsible gambling tools, and protect the platform.
Meet legal duties: satisfy regulatory, tax, and anti-money-laundering obligations.

4. Legal Basis for Processing

The Fallsview Casino online platform processes your personal information on several grounds, depending on the purpose. We rely on the performance of our contract with you to run your account, and on our legal obligations to carry out identity, age, and anti-money-laundering checks.

We also process certain data on the basis of our legitimate interests, such as preventing fraud and securing the platform, provided those interests are not overridden by your rights. Where the law requires it, we rely on your consent, for example for certain marketing communications, which you may withdraw at any time.

5. Who We Share Your Information With

We do not sell your personal information. With Fallsview Casino Canada, your data is shared only where necessary to operate the service, meet legal duties, or protect against fraud. The parties we may share information with include:

Regulators: the Alcohol and Gaming Commission of Ontario and iGaming Ontario, where required.
Service providers: payment processors, identity-verification partners, and geolocation providers.
Technology partners: the platform suppliers that deliver games, the sportsbook, and account management.
Authorities: law enforcement or other bodies where disclosure is required by law.

We require all third parties to protect your data and to use it only for the purposes we specify.

6. Cookies and Tracking Technologies

The online casino Fallsview Casino website uses cookies and similar technologies to operate the platform, remember your preferences, and analyse how the service is used. Some cookies are essential for the site to function, including those that support login and security. Others help us understand traffic and improve performance.

You can manage non-essential cookies through your browser settings or any consent tools we provide. Disabling certain cookies may affect how parts of the platform work. We use the insights from these technologies to maintain a secure and reliable service.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy. Because the Fallsview Casino online platform operates in a regulated industry, we are required to retain certain records, including verification and transaction data, for a defined period after your account closes.

Once a retention period ends and no legal or operational reason remains to keep the data, we securely delete or anonymise it. Where we are obliged to retain information to meet regulatory or financial obligations, we limit access to that data to what is strictly necessary.

8. Data Security

We apply technical and organisational measures to protect your information against unauthorised access, loss, or misuse. At Fallsview Casino Canada, these measures include encryption of sensitive data, restricted internal access, and ongoing monitoring of our systems. Payment transactions pass through secure channels, including 3D Secure for card payments.

While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure. You also play a part by keeping your login details confidential and notifying us promptly if you suspect any unauthorised use of your account.

9. International Data Transfers

We aim to store and process your personal information within Canada wherever possible. In some cases, the providers that support online casino Fallsview Casino may process data outside the country, for example where a verification or technology partner operates internationally.

Where data is transferred outside Canada, we take steps to ensure it receives a comparable level of protection through appropriate contractual safeguards. We only work with partners who agree to handle your information in line with applicable privacy standards.

10. Your Rights

Under applicable Canadian privacy law, you have rights over the personal information the Fallsview Casino online platform holds about you. Subject to legal limits, including the records we must retain as a regulated operator, these rights include:

Access: request a copy of the personal information we hold about you.
Correction: ask us to update inaccurate or incomplete details.
Withdrawal of consent: opt out of marketing or other consent-based processing at any time.
Complaint: raise a concern with us or with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact our support team by email at support@playfallsview.com, and we will respond within the timeframe required by law.